This page is dedicated to the installation process for the new Dragon Medical One.
Looking for the mobile phone app?
We offer a risk-free trial (no credit card required), and complimentary demonstration, so you can see for yourself how Dragon really does live up to the hype.
The installation method will depend heavily on your environment. If you are in a complex environment; use virtualization; connect to remote servers; or just aren't sure which installation process to follow, please give us a call. We offer complimentary installation assistance to each of our customers.
Dragon must be installed on Windows. If you are on a Mac, you will need to install Windows via Bootcamp or run Parallels. Configuring Bootcamp or Parallels are outside the scope of our work, but you can find the relevant information below.
Working with a web-based EHR/EMR or want to dictate into websites like Gmail? You'll need these.
In order to unlock the full power of Dragon with websites and web-based applications, you must use the Google Chrome or Microsoft Edge web browsers along with the extensions for Dragon. The extensions allow your dictation to go directly into the browser-based application and use of commands such as "select <text>" and "scratch that".
The first time Dragon runs after installing the extensions, you will need to close and restart all instances of your browsers for it to work properly. If text isn't going into the sites as expected, try restarting your computer. If you still encounter issues, give us a call at 833-341-1411.
PowerMic Mobile is an app that allows your Apple or Android mobile device to be used as a microphone for Dragon Medical One. This provides clinicians with the freedom to roam from workstation-to-workstation, room-to-room, and location-to-location to complete clinical documentation using their smartphone from anywhere.
This section should be viewed from your mobile device.
Please note: this is a two-step process which requires you to come back to this page (on your mobile device) after installing the app to configure your profile.
Download from the Apple App Store:
Click below to create your profile
(from your mobile device)
Button not working?
Copy and paste the profile URL
Download from the Google Play Store
Click below to create your profile
(from your mobile device)
Button not working?
Copy and paste the profile URL
This section is meant for IT administrators deploying to large environments; virtualized environments; remote servers; mixed local / remote environments; or users with specific EHR/EMR incompatibilities.
We intentionally delay updating our "latest" standalone deployment packages to ensure stability. As such, they are frequently behind the actual latest release.
Dragon requires .NET Framework 4.8 or higher. Microsoft Edge WebView 2 is also required for some context menus to operate properly.
You may place the extracted files anywhere on the target machine, however, we recommend using
C:\Program Files\Nuance\Dragon Medical One\{version}\. The main executable is SoD.exe.
Please create a shortcut to SoD.exe for your user and name the shortcut to Dragon Medical One. Do not
rename the actual executable or the software will fail to launch.
Due to licensing restrictions, packages older than 2024.3 (release 24.4.53257.0) cannot be deployed to newly implemented organizations past September 30th. If your organization requires an older version, please contact us to discuss your options.
Important: When using a standalone zip package, you must right-click, go to Properties, and "Unblock" the file at the bottom before extraction. Failure to do so will prevent connectors for the mobile phone app, PowerMic Mobile, from being extracted.
General release standalone packages without core modifications.
Dragon Medical One DAX Copilot standalone release packages.
Package for customers with special requirements.
For full text control and availability of all functionality, Dragon should be installed on the same server as the target application and run in the same user session. This will allow Dragon to access the text controls of the target application. When deploying to a remote server, you should only use the standalone deployment packages.
Virtual environments require an audio channel extension be installed on the local workstations when Dragon is deployed to a remote server. Without this extension, the audio being sent to the remote server can consume up to 2-3MB/s. There are separate packages available for each virtualization environment type. For more information, please refer to the Audio Routing guide.
Inside the zip file is a separate extension for the Nuance PowerMic programmable microphones. This extension enables button support to start/stop recording and allow for the other programmable buttons to be utilized. This should be installed on the local workstation as most users will use a physical PowerMic microphone.
If the users are using a different handheld microphone, there are extensions to enable button support for the leading brands in the package labelled "Third-party Mics"
If you have any questions or would like deployment assistance, give us a call at 833-341-1411.
DMO 2024.3
Audio extensions for
DMO v24.4.53257.0
v124.4.324
v124.4.324
v124.4.324
v124.4.324
DMO 2024.2
Audio extensions for
DMO v24.3.60.0
v124.3.651
v124.3.651
v124.3.651
v124.3.651
DMO 2021.4.5
Audio extensions for
DMO v21.4.118.2236
v121.4.227.2318
v121.4.227.2318
v121.4.227.2318
v121.4.227.2318
If the installation requirements are met and launching the application results in "The specified server URL cannot be reached", you may need to add exceptions to the Internet Options > Trusted Sites or open the firewall port 443, if closed. Exceptions that should be added are:
If the error still persists, it may be due to outdated certifications. Perform all Windows updates and see this article for more information.
For more detailed information, please refer to the Installation and Administration Guide.
In addition to free technical support, we also offer complimentary one-on-one training sessions for our licensed Dragon users and their IT / support staff. If you have any questions or would like to book a training session, please give us a call at 833-341-1411.